FREQUENTLY ASKED QUESTIONS

Thank you for visiting mensstylestore.com. We are committed to providing you with the best shopping experience, but we understand that sometimes problems may arise. The following terms will explain what to do if you encounter problems when using our website or purchasing products.

  1. Product Issues
    1.1 Inaccurate Product Description: We try our best to provide accurate product descriptions and images, but we cannot guarantee that all product information is completely correct. If you think that the product you received is not as described, please contact our customer service team immediately to resolve the issue.

1.2 Damaged or Defective Product: If you find that the product is damaged or defective when you receive it, please contact us within 7 days of receiving the product and provide relevant pictures to prove it by contacting us at the following methods:
●Email: andrewnardi@mensstylestore.com
●Telephone: 6072009162
We will arrange a return, exchange or refund for you as appropriate.

  1. Order Issues
    2.1 Order Error: If you find that your order is wrong after placing an order (such as wrong size, color selection), please contact us as soon as possible. If the order has not been shipped, we will do our best to change the order for you. After the order is shipped, you can still resolve it through the return process.
    2.2 Shipping Delays: We strive to ship within the scheduled time, but sometimes there may be delays due to uncontrollable factors (such as weather, logistics problems). If your order is not received within the estimated time, please contact us by the following means:
    ●Email: andrewnardi@mensstylestore.com
    ●Tel: 6072009162
    We will track your order and try our best to resolve the problem.
  2. Payment Issues
    3.1 Payment Failure: If you encounter payment failure issues when placing an order, please check that your payment information is correct and confirm that the bank or payment service provider has not blocked the transaction. If the problem persists, please contact our customer service team for help.
    3.2 Duplicate Payments: If you find that your order has been charged multiple times, please contact us immediately and we will verify and process a refund for you.
  3. Website Usage Issues
    4.1 Unable to access account: If you forget your account password or cannot log in to your account, you can reset your password by clicking the “Forgot Password” link. If you still cannot access it, please contact our customer service team to help recover your account.
    4.2 Page Loading Issues: If you experience page loading issues while browsing our website, we recommend that you clear your browser cache and try again. If the problem persists, please contact our technical support team.